Call History & analysis

Open Data → Call History to review conversations in your workspace. Select a call to inspect its saved details.

Transcript, recording, and analysis

Result	What it contains	When it appears
Transcript	Saved user and assistant turns	As conversation material is finalized
Recording	Audio, when enabled for the call’s channel	After audio processing finishes
Post-call analysis	Scores, explanations, and transcript evidence	After background evaluation finishes

These results are processed separately. A completed call may still have a pending recording or analysis. Refresh the details after processing has had time to finish.

API-created EVA conversations currently save conversation material without an audio recording. Dashboard test calls and connected numbers use their channel’s recording behavior.

Post-call evaluation

Analysis reviews goal completion, instruction adherence, conversation quality, emotional appropriateness, and errors such as contradictions or misunderstandings. Scores include explanations and evidence where available.

Human Verification Needed means the automated evaluation needs a person’s review. Use the transcript to verify the conclusion before acting on it.

“Analysis unavailable” is different from a successful evaluation. Check the displayed processing or failure status and provide the conversation ID to the EVA team if it remains unavailable.

Recordings

Recording availability depends on the channel, whether recording was enabled, processing success, and retention. An expired or deleted recording cannot be played. Do not assume that a saved transcript guarantees an audio file exists.

Use the workspace and conversation ID when asking for help; never send an API key.