Live Monitoring

Open Monitoring → Live Monitoring to see active calls in your workspace.

Follow a call

Select a call to open its live transcript. Close the transcript to return to the full-width call list. The view covers supported dashboard, phone, and WhatsApp calls.

Live Monitoring is a text view. It does not provide audio listening, agent takeover, or a manual call-control console.

Understand live updates

A live transcript is provisional: words may change while a speaker is talking. Interrupted responses may be marked as interrupted. The live view shows a recent window, not the full saved history.

Monitoring runs separately from the media processing path. Reconnecting the page does not restart the call. A temporary connection issue can delay what the observer sees.

After the call

Open Call History for the durable transcript, recording status, and analysis. A call disappearing from the active list does not mean that all background results are ready.