Contacts

Use Data → Contacts to keep customer calling details in your workspace.

Field	Purpose
Phone Number	The contact’s international phone number
First Name / Last Name	The contact’s name
Tags	Labels for organizing contacts
Contact ID	EVA’s identifier for the contact
Related Conversations	Calls linked to this contact
Latest Conversation	The most recent linked call
Do Not Call	Blocks supported outbound calling to the contact
External ID	Your own CRM or system identifier

Prepare contacts for calls

Use international number format and check the number before placing an outgoing call. Set Do Not Call when the contact should not receive calls. EVA enforces this restriction in the supported outgoing calling flow.

Open a contact’s related conversations to review previous interactions. The external ID helps you associate the contact with your own records; it does not itself connect a CRM.